Cloud Contact Center Solutions – Transform Customer Experience
Advanced features, multi-channel communications and lower costs
Win, Engage and Retain More Customers With Exceptional Service
The advanced features of a cloud contact center let customers communicate through the channel of their choice and give agents the tools to deliver exceptional service. The result – increased revenue, greater customer retention and enhanced productivity for inbound, outbound and blended environments.
Make your contact center a profit center.
Get Proposals from Top Canadian Hosted Call Center Solution Experts.
Find out what Canada’s leading service providers can offer
What can a Hosted Contact Center do for Your Business?
More communication channels, improved customer experience, advanced features and room to grow
Increase or reduce capacity on demand to meet traffic peaks, seasonal business and campaign follow-up.
AUTOMATIC CALL DISTRIBUTION
Route calls to the right agent by priority, location or business rules to improve customer response and productivity.
Greet customers and help them reach the right contact quickly and easily.
ADVANCED CUSTOM FEATURES
Integration with applications including workforce management, CRM, helpdesk software and quality management for faster call resolution.
Big Company Features and Performance for Every Size of Business
Standard Contact Center
Premium Contact Center
Video ACD Calls
Assign Agents to Groups
Queue Priority Setting
Calling Party Numbers
Apply Night/Holiday Service
Whisper Messages to Agents
Move to Higher Priority
Advanced features to maximize customer satisfaction and enhance productivity
Interactive Voice Response (IVR)
Simple to navigate menus customized to your contact center structure to help customers reach the right service quickly.
Automatic Call Distributor (ACD)
Distribute calls efficiently to available agents to minimize waiting time and maximize productivity.
Provide agents with full customer history to improve personal service, call resolution and business opportunities.
Web Management Portal
Access comprehensive information on operational status, plus manage changes with easy-to-use tools.
Monitor, review and report individual agent and overall contact center metrics to optimize performance and make more effective use of resources.
Web and Video Collaboration
Create personalized customer interactions, offer added-value service and speed up problem resolution.
Offer Customers More Choice
Deliver Personalized Service
Monitor Performance in Real-Time
Take inbound, outbound, and blended
contact center performance to new levels.
Give customers the freedom to contact your business by the channel of their choice. Offer consistent service across all channels.
Maximize the number of calls with automated tools like predictive dialing to build more sales opportunities.
Make the most productive use of agents’ time by switching teams seamlessly between inbound and outbound operations.
Minimize upfront spend and cut operating costs
Cloud contact center solutions require no upfront investment and no ongoing maintenance costs.
With affordable pricing and flexible options, any business can benefit from a cloud contact center.
Cloud solutions are compatible with existing end points and business applications to minimize equipment costs.
Cloud contact center services support on-premise and remote agents to increase operational flexibility and reduce estate costs.
A cloud contact center requires no complex infrastructure and no maintenance team on your site.