Cloud Contact Center Solutions – Transform Customer Experience

Advanced features, multi-channel communications and lower costs

Win, Engage and Retain More Customers With Exceptional Service

The advanced features of a cloud contact center let customers communicate through the channel of their choice and give agents the tools to deliver exceptional service. The result – increased revenue, greater customer retention and enhanced productivity for inbound, outbound and blended environments.

Make your contact center a profit center.

Get Proposals from Top Canadian Hosted Call Center Solution Experts.

Find out what Canada’s leading service providers can offer

Trust the Contact Center Authority to help you
choose the right solution for your business.

What can a Hosted Contact Center do for Your Business?

More communication channels, improved customer experience, advanced features and room to grow

SCALABILITY

Increase or reduce capacity on demand to meet traffic peaks, seasonal business and campaign follow-up.

AUTOMATIC CALL DISTRIBUTION

Route calls to the right agent by priority, location or business rules to improve customer response and productivity.

ADVANCED IVR

Greet customers and help them reach the right contact quickly and easily.

ADVANCED CUSTOM FEATURES

Integration with applications including workforce management, CRM, helpdesk software and quality management for faster call resolution.

Big Company Features and Performance for Every Size of Business

Standard Contact Center
Software Features

Premium Contact Center
Software Features

Inbound Calls
Video ACD Calls
Assign Agents to Groups
Customize Announcements
Skills-Based Routing
Queue Priority Setting
Calling Party Numbers
Real-Time Dashboard

Outbound Calls
Apply Night/Holiday Service
Whisper Messages to Agents
Ringback Callers
Silent Monitoring
Move to Higher Priority
Predictive Dialing
Real-time Recording

Advanced features to maximize customer satisfaction and enhance productivity

Interactive Voice Response (IVR)

Simple to navigate menus customized to your contact center structure to help customers reach the right service quickly.

Automatic Call Distributor (ACD)

Distribute calls efficiently to available agents to minimize waiting time and maximize productivity.

CRM Integration

Provide agents with full customer history to improve personal service, call resolution and business opportunities.

Web Management Portal

Access comprehensive information on operational status, plus manage changes with easy-to-use tools.

Powerful Analytics

Monitor, review and report individual agent and overall contact center metrics to optimize performance and make more effective use of resources.

Web and Video Collaboration

Create personalized customer interactions, offer added-value service and speed up problem resolution.

Offer Customers More Choice

Deliver Personalized Service

Monitor Performance in Real-Time

Take inbound, outbound, and blended
contact center performance to new levels.

Inbound

Give customers the freedom to contact your business by the channel of their choice. Offer consistent service across all channels.

Outbound

Maximize the number of calls with automated tools like predictive dialing to build more sales opportunities.

Blended

Make the most productive use of agents’ time by switching teams seamlessly between inbound and outbound operations.

Minimize upfront spend and cut operating costs

Cloud contact center solutions require no upfront investment and no ongoing maintenance costs.
With affordable pricing and flexible options, any business can benefit from a cloud contact center.

Cloud solutions are compatible with existing end points and business applications to minimize equipment costs.

Cloud contact center services support on-premise and remote agents to increase operational flexibility and reduce estate costs.

A cloud contact center requires no complex infrastructure and no maintenance team on your site.

Cloud Contact Center Demo

Take the Next Step to Exceptional Customer
Experience With a Feature-Rich
Cloud Contact Center